These Communications Terms and Conditions ("Communications Terms") describe how Yujia Yao DDS Inc and its affiliated professional dental corporations, including Yujia Yao DDS Stevens Creek Inc, Yujia Yao Dental Corp, and Yujia Yao DDS Woodside Inc (collectively, "the Practice"), operating under practice names including Captain Dental and Story Dental, may communicate with you electronically. By providing your contact information and opting in to receive communications from the Practice, you agree to the terms below.

These Communications Terms apply to all electronic communications you receive from the Practice, including text messages, emails, phone calls, and patient portal notifications. Certain communication channels have additional requirements described in their respective sections below.

The Practice may contact you electronically for purposes related to your dental care and your relationship with the Practice, including:

Communications are sent to the contact information you provide during registration, through the Vind patient portal, or at any point during your care with the Practice.

By providing your phone number, email address, or other contact information and opting in to receive communications, you consent to be contacted by the Practice through the channels you have authorized. Your consent to receive communications is voluntary and is not a condition of receiving dental care or purchasing any goods or services from the Practice.

You may withdraw your consent to any communication channel at any time using the methods described in the relevant sections below, or by contacting our office directly.

This section describes the terms specific to our SMS text messaging program ("Captain Dental SMS"). If you opt in to receive text messages from the Practice, the following terms apply in addition to the general terms above.

Captain Dental SMS is a messaging program through which the Practice sends text messages related to appointment reminders, confirmations, follow-ups, recall notices, billing notifications, practice updates, and responses to your inquiries. Messages are sent to the mobile number you provide during enrollment or through the Vind patient portal.

Message frequency varies based on your appointment activity and account status. You may receive up to 10 messages per month per enrolled phone number. Transactional messages (such as appointment confirmations you request) are in addition to this estimate.

Standard message and data rates may apply. Your carrier's messaging and data fees apply to all text messages sent to and received from the Practice. Contact your wireless provider for details about your plan.

By opting in to Captain Dental SMS, you expressly consent to receive recurring automated text messages from the Practice at the mobile number you provided. You do not need to consent to SMS messaging as a condition of purchasing any goods or services from the Practice. Your consent is voluntary.

You can cancel the SMS service at any time. Text STOP to any message you receive from us, and you will receive a one-time confirmation message. No further messages will be sent unless you re-enroll. You may also contact our office to opt out.

If you are experiencing issues with our messaging program, reply HELP to any message you receive from us for more assistance, or contact us directly using the information in Section 9 below.

Your mobile phone number and opt-in consent data will not be shared with third parties or affiliates for marketing or promotional purposes. We may share your information with service providers who assist in delivering messages on our behalf (such as our messaging platform provider), subject to confidentiality obligations. Your information is handled in accordance with our Privacy Policy, available at https://www.captaindental.com/privacy-policy.

Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network availability, coverage area, and compatible device and plan requirements. Some messaging features may not be available on all carriers or devices.

Major U.S. carriers are supported, including AT&T, T-Mobile, Verizon, and others. Carrier support is subject to change without notice.

If you provide an email address, the Practice may send you emails related to appointment reminders, billing statements, practice announcements, and other communications described in Section 2. Each email will identify the Practice as the sender.

To opt out of non-essential email communications, click the "unsubscribe" link included at the bottom of any promotional or non-transactional email you receive from us, or contact our office. Please note that even after you opt out, we may still send you transactional emails directly related to your care and account (such as appointment confirmations you request, billing statements, and responses to your inquiries).

The Practice may contact you by phone at the number(s) you provide for appointment reminders, billing matters, and other communications related to your dental care. Calls may be made using automated dialing systems or prerecorded messages for appointment reminders and similar notifications.

To opt out of automated or prerecorded phone calls, contact our office using the information in Section 9 and let us know your preference. We will continue to make live calls related to your active care and treatment as needed.

If you use the Vind patient portal, you may receive notifications through the portal related to appointments, messages from your care team, billing, and other account activity. Portal notification preferences can be managed within your Vind account settings. Use of the Vind patient portal is governed by the Vind Patient Portal Terms of Use, available separately.

You are responsible for providing accurate and current contact information. If your phone number, email address, or other contact information changes, please update your records with the Practice promptly to continue receiving communications.

The Practice maintains records of your communication preferences and consent in accordance with applicable law. If you have questions about your preferences on file, contact our office.

Opting out of any communication channel does not affect your rights as a patient of the Practice, including your right to receive care, request information, or exercise any rights under applicable privacy laws.

The Practice may update these Communications Terms from time to time. Material changes will be posted on our website, and the effective date at the top of this page will be updated. Your continued participation in our communications programs after changes are posted constitutes your acceptance of the updated terms.